How can we help you?
Ebooks & Downloads
Once your payment is confirmed, you’ll receive an email with a download link. You can also access all your purchased ebooks by logging into your account and navigating to ‘My Library’ section. The ebooks are available in PDF format and can be downloaded on any device.
Currently, all our ebooks are provided in PDF format for the best reading experience across all devices. This format ensures that all diagrams, images, and formatting remain intact. You can read PDFs on any device using free applications like Adobe Reader.
Our ebooks are licensed for individual use only. Sharing or distributing the content violates our terms of service and copyright laws. If your organization requires multiple licenses, please contact us for bulk purchase options with special pricing.
An ebook, or electronic book, is a digital version of a printed book that can be read on computers, e-readers, tablets, or smartphones. Ebooks offer the convenience of portability and accessibility, allowing readers to carry numerous titles in one device and read them anytime, anywhere.
Our ebooks are available in PDF format. This applies to both the mobile app version and the individual download version.
For non-mobile app versions, the ebooks are password-protected to ensure secure access.
Currently, we do not offer printed hard copies. Our ebooks are only available in PDF format and through our mobile app.
We accept payments via credit cards, PayPal, debit cards (limited availability), and net banking (limited availability).
Yes, we use top-tier payment gateways that adhere to the highest industry security standards to ensure your payment information is protected.
Yes, we offer a 30-day no-questions-asked refund policy. Once processed, you should receive the refund within 3-4 working days, depending on your bank or service provider.
Our eBook purchase and delivery process is fully automated, and most buyers receive their download link instantly. However, sometimes the email may be delayed due to technical issues, network problems, or being redirected to the spam folder due to firewall/security settings.
If you do not receive your eBook, please check your spam folder first. If the issue persists, contact our support team. Our usual response time is 4-6 hours, but during peak times or weekends, it may take 24-48 hours. We have been providing eBooks for over 15 years, so rest assured, your issue will be resolved as soon as possible.
- For App Version:Â Log in to the official Marine Insight mobile app using the same email you used for purchase.
- For PDF Version: You will receive an email with the download link sent to the email address used for the purchase. Check your junk/spam folder if you don’t see it in your inbox. Contact us if you can’t find the email.
- Android app:Â Marine Insight Android App
- Apple app:Â Marine Insight Apple App
We limit download attempts to prevent misuse. Contact us at support@marineinsight.com to renew your download link.
You should have received an email with a link to download the purchased file. Note that the file is a zipped file, which requires extraction tools like WinZip, WinRAR, or 7-Zip (free download at 7-Zip).
The price on our website is for single personal use only. For library or multiple access, you need to purchase the library rights. Please provide the number of students, where the ebooks will be stored/displayed, and how they will be accessed by students. We will give you a quote based on this information.
Courses
Yes, we offer a 14-day money-back guarantee on all video courses. If you’re not satisfied with the course content, you can request a full refund within 14 days of purchase. Please note that refunds are not available after you’ve completed more than 75% of the course.
Once you purchase a course, you have lifetime access to all course materials. You can learn at your own pace and revisit the content whenever you need. We also provide free updates to course content, so you’ll always have access to the latest information.
Yes, upon successful completion of any course (achieving at least 80% on all assessments), you’ll receive a digital certificate of completion. This certificate can be shared on LinkedIn, added to your resume, or presented to your employer.
Payments
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. For institutional purchases or bulk orders, we also accept purchase orders and wire transfers. All transactions are secured with 256-bit SSL encryption.
An invoice is automatically generated and sent to your email address after every successful purchase. You can also download invoices anytime by logging into your account and visiting the ‘Order History’ section. For customized invoices with company details, please contact our support team.
Absolutely. We use industry-standard security measures to protect your payment information. We are PCI DSS compliant and use Stripe for payment processing, ensuring that your credit card information is encrypted and never stored on our servers.
General
While you can browse our free articles and news without an account, creating an account is required to purchase and access premium content like ebooks and courses. Registration is free and takes less than a minute. An account also allows you to track your learning progress and receive personalized recommendations.
We publish new articles and news daily to keep you informed about the latest developments in the maritime industry. Our ebooks and courses are updated quarterly to reflect the latest regulations, technologies, and best practices. Existing customers receive all updates free of charge.
Technical Support
If you’re unable to access your account, first try resetting your password using the ‘Forgot Password’ link on the login page. If you’re still experiencing issues, please contact our technical support team at support@marineinsight.com with your registered email address, and we’ll help you regain access within 24 hours.
Video playback issues are usually related to browser compatibility or internet connection. Try these steps: 1) Clear your browser cache and cookies, 2) Update your browser to the latest version, 3) Try a different browser (we recommend Chrome or Firefox), 4) Check your internet connection speed (minimum 5 Mbps recommended). If the issue persists, contact our support team.
Yes! Our platform is fully responsive and works seamlessly on all devices including smartphones and tablets. You can access your courses, ebooks, and articles on any device with an internet connection. For the best mobile experience, we recommend using the latest version of Safari (iOS) or Chrome (Android).
Can't find what you're looking for?
Our support team is here to help you with any questions or concerns.
How can we help you?
Ebooks & Downloads
Once your payment is confirmed, you’ll receive an email with a download link. You can also access all your purchased ebooks by logging into your account and navigating to ‘My Library’ section. The ebooks are available in PDF format and can be downloaded on any device.
Currently, all our ebooks are provided in PDF format for the best reading experience across all devices. This format ensures that all diagrams, images, and formatting remain intact. You can read PDFs on any device using free applications like Adobe Reader.
Our ebooks are licensed for individual use only. Sharing or distributing the content violates our terms of service and copyright laws. If your organization requires multiple licenses, please contact us for bulk purchase options with special pricing.
An ebook, or electronic book, is a digital version of a printed book that can be read on computers, e-readers, tablets, or smartphones. Ebooks offer the convenience of portability and accessibility, allowing readers to carry numerous titles in one device and read them anytime, anywhere.
Our ebooks are available in PDF format. This applies to both the mobile app version and the individual download version.
For non-mobile app versions, the ebooks are password-protected to ensure secure access.
Currently, we do not offer printed hard copies. Our ebooks are only available in PDF format and through our mobile app.
We accept payments via credit cards, PayPal, debit cards (limited availability), and net banking (limited availability).
Yes, we use top-tier payment gateways that adhere to the highest industry security standards to ensure your payment information is protected.
Yes, we offer a 30-day no-questions-asked refund policy. Once processed, you should receive the refund within 3-4 working days, depending on your bank or service provider.
Our eBook purchase and delivery process is fully automated, and most buyers receive their download link instantly. However, sometimes the email may be delayed due to technical issues, network problems, or being redirected to the spam folder due to firewall/security settings.
If you do not receive your eBook, please check your spam folder first. If the issue persists, contact our support team. Our usual response time is 4-6 hours, but during peak times or weekends, it may take 24-48 hours. We have been providing eBooks for over 15 years, so rest assured, your issue will be resolved as soon as possible.
- For App Version:Â Log in to the official Marine Insight mobile app using the same email you used for purchase.
- For PDF Version: You will receive an email with the download link sent to the email address used for the purchase. Check your junk/spam folder if you don’t see it in your inbox. Contact us if you can’t find the email.
- Android app:Â Marine Insight Android App
- Apple app:Â Marine Insight Apple App
We limit download attempts to prevent misuse. Contact us at support@marineinsight.com to renew your download link.
You should have received an email with a link to download the purchased file. Note that the file is a zipped file, which requires extraction tools like WinZip, WinRAR, or 7-Zip (free download at 7-Zip).
The price on our website is for single personal use only. For library or multiple access, you need to purchase the library rights. Please provide the number of students, where the ebooks will be stored/displayed, and how they will be accessed by students. We will give you a quote based on this information.
Courses
Yes, we offer a 14-day money-back guarantee on all video courses. If you’re not satisfied with the course content, you can request a full refund within 14 days of purchase. Please note that refunds are not available after you’ve completed more than 75% of the course.
Once you purchase a course, you have lifetime access to all course materials. You can learn at your own pace and revisit the content whenever you need. We also provide free updates to course content, so you’ll always have access to the latest information.
Yes, upon successful completion of any course (achieving at least 80% on all assessments), you’ll receive a digital certificate of completion. This certificate can be shared on LinkedIn, added to your resume, or presented to your employer.
Payments
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. For institutional purchases or bulk orders, we also accept purchase orders and wire transfers. All transactions are secured with 256-bit SSL encryption.
An invoice is automatically generated and sent to your email address after every successful purchase. You can also download invoices anytime by logging into your account and visiting the ‘Order History’ section. For customized invoices with company details, please contact our support team.
Absolutely. We use industry-standard security measures to protect your payment information. We are PCI DSS compliant and use Stripe for payment processing, ensuring that your credit card information is encrypted and never stored on our servers.
General
While you can browse our free articles and news without an account, creating an account is required to purchase and access premium content like ebooks and courses. Registration is free and takes less than a minute. An account also allows you to track your learning progress and receive personalized recommendations.
We publish new articles and news daily to keep you informed about the latest developments in the maritime industry. Our ebooks and courses are updated quarterly to reflect the latest regulations, technologies, and best practices. Existing customers receive all updates free of charge.
Technical Support
If you’re unable to access your account, first try resetting your password using the ‘Forgot Password’ link on the login page. If you’re still experiencing issues, please contact our technical support team at support@marineinsight.com with your registered email address, and we’ll help you regain access within 24 hours.
Video playback issues are usually related to browser compatibility or internet connection. Try these steps: 1) Clear your browser cache and cookies, 2) Update your browser to the latest version, 3) Try a different browser (we recommend Chrome or Firefox), 4) Check your internet connection speed (minimum 5 Mbps recommended). If the issue persists, contact our support team.
Yes! Our platform is fully responsive and works seamlessly on all devices including smartphones and tablets. You can access your courses, ebooks, and articles on any device with an internet connection. For the best mobile experience, we recommend using the latest version of Safari (iOS) or Chrome (Android).
